Shipping Policy

Last updated: 19 October 2026

Thank you for shopping with The Cave-Yard.
This Shipping Policy explains how and when your order will be shipped, delivery timeframes, costs, and other important information about the delivery process.

1. Processing Times

Once your order is placed, it will be processed within:
1–3 business days for in-stock items
Pre-order items will be shipped once the stock arrives (estimated arrival dates will be provided on product pages and in your order confirmation)
During peak periods, processing times may be slightly longer, but we’ll always communicate any delays.

2. Shipping Within Australia

We deliver Australia-wide using trusted carriers such as:

Australia Post
Aramex
Couriers Please
TNT / FedEx (for large items)

Estimated Delivery Times

VIC: 2–5 business days
NSW, SA, QLD: 3–7 business days
WA, TAS, NT: 5–10 business days
Remote areas: May take longer depending on carrier availability
Delivery times may vary based on carrier delays, weather events, or high-volume periods.

3. Shipping Costs

Standard retail metal signs

Orders containing only eligible standard retail 20 × 30 cm signs have $9.99 postage for any quantity. Any four eligible small signs cost $15 plus $9.99 postage: $24.99 delivered Australia-wide.

Any four eligible standard retail 30 × 40 cm signs cost $45 plus $19.99 postage: $64.99 delivered Australia-wide. Other standard retail sign-only orders have postage calculated at checkout, capped at $19.99.

The sign bundle offers exclude embossed signs, other sizes and wholesale orders.

Other products

Check the available delivery options at checkout. For fire-pit delivery, request a freight quote before ordering delivery, or choose free local pickup from Toolern Vale.

4. Click & Collect / Local Pickup

Free local pickup is available from Toolern Vale, Victoria. Select Local Pickup at checkout. We will email or text you when your order is ready, and arrange a pickup time by email or SMS. Please bring your order confirmation or photo ID if requested.

5. Pre-Order Items

Some items (such as fire pits, neon signs, and man cave décor) may be available as pre-orders.
By purchasing a pre-order item, you agree to the following:
Estimated arrival dates are provided but not guaranteed
Delays due to freight, customs, or suppliers will be communicated ASAP
You may request a refund at any time before the item ships
We aim to be transparent and keep you updated throughout the process.

6. Tracking Your Order

Once your order has shipped, you will receive a tracking link via:
Email
SMS (if provided)
Tracking information may take 24–48 hours to update after dispatch.

7. Missed Deliveries & Redelivery Fees

If a delivery is missed:
Carriers may leave a card
Your parcel may be taken to a collection point or post office
Large freight items may require redelivery (fees may apply depending on the courier)
We recommend providing a safe, accessible address for deliveries.

8. Damaged or Lost Parcels

We take great care when packing your order.
If your order arrives damaged, faulty, or is missing:
Where possible, please notify us of transit damage within 48 hours so we can investigate with the carrier promptly. This timeframe does not limit any rights or remedies available under the Australian Consumer Law.:
Your order number
Photos of the damage
Packaging photos (if applicable)
We will organise a replacement, refund, or insurance claim depending on the situation.

9. Incorrect Shipping Details

Please double-check your address during checkout.
If an incorrect address is provided:
We will try to amend it before dispatch
Orders already shipped cannot be changed
Redelivery fees may apply

10. Contact Us

For all shipping enquiries:

The Cave-Yard
Email: Thecaveyard@outlook.com
Phone: 0400469334