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Privacy Policy

​Last updated: 18th November 2025

The Cave-Yard is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make a purchase, or interact with our brand.

By using our website, you agree to the terms described in this policy.

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1. Information We Collect

We may collect the following types of information:

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Personal Information

Provided voluntarily by you when you:

  • Create an account

  • Place an order

  • Sign up for newsletters or offers

  • Enter giveaways

  • Contact us via email, forms, or social media

This may include:

  • Full name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment details (handled securely by payment processors)

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Automatic Information

Collected automatically when you visit our website:

  • IP address

  • Device type

  • Browser type

  • Cookies and tracking data

  • Pages viewed and time spent on the site

  • Referral sources (how you arrived on our site)

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Payment Information

We do not store full credit card details.
All payments are processed securely through trusted third-party providers such as:

  • Shopify Payments

  • PayPal

  • Afterpay

  • These providers handle your financial information according to strict security standards.

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2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide order updates and tracking

  • Communicate with you (email, SMS, customer service)

  • Improve our website and services

  • Personalise your shopping experience

  • Send promotions, updates, or product announcements (you can opt out anytime)

  • Prevent fraudulent activity

  • Comply with legal obligations

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3. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Payment processors (for secure transactions)

  • Shipping and logistics partners

  • Marketing and advertising platforms (Meta/Facebook, Google)

  • Analytics services (Google Analytics, Shopify analytics)

  • Professional service providers (IT, accounting, legal support)

  • These third parties only access your information as needed to perform their services.

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4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable basic website functionality

  • Remember your preferences

  • Analyse site traffic and usage patterns

  • Improve website performance

  • Deliver personalised advertising

You can adjust cookie settings in your browser or opt out of targeted advertising on platforms such as:

  • Google Ads

  • Facebook/Instagram Ads

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5. Marketing Communications

If you subscribe to our mailing list, we may send:

  • Product updates

  • Promotions

  • Pre-order announcements

  • Exclusive offers

  • You can unsubscribe anytime using the link provided in emails or by contacting us.

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6. Protecting Your Information

We take security seriously.
Measures include:

  • Secure SSL encryption

  • Encrypted payment gateways

  • Restricted access to personal data

  • Regular security reviews

  • While we do our best to protect your information, no online transmission is 100% secure.

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7. Your Rights

(Australia)

Under the Australian Privacy Act, you have the right to:

  • Access your personal information

  • Request correction of inaccurate details

  • Request deletion of your data where legally permissible

  • Opt out of marketing communications

  • Ask how your data is being used

  • Contact us at any time to exercise these rights.

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8. Retention of Personal Information

We retain your data only as long as necessary for:

  • Fulfilling orders

  • Providing customer support

  • Meeting legal or tax obligations

  • When data is no longer required, it is securely deleted or anonymised.

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9. Third-Party Links

  • Our website may contain links to external sites.

  • We are not responsible for the privacy practices or content of these third-party websites.

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10. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time.

  • Changes will be posted on this page with an updated revision date.

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11. Contact Us

  • If you have questions or concerns about our Privacy Policy, or would like to access or update your personal information, please contact us:

  • The Cave-Yard

  • Email: Thecaveyard@outlook.com

  • Phone: 0400469334

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