Refund Policy

Last updated: 18th November 2025

At The Cave-Yard, we want you to love your purchase. If something isn’t right, we’re here to help. This policy outlines how refunds, returns, and exchanges are handled.

1. Change of Mind – Exchange Only

We understand that sometimes you may change your mind.
For change-of-mind situations, we offer exchange only within 14 days of receiving your order.

To qualify for an exchange:

The item must be unused
It must be in original packaging
It must be in re-sellable condition
Proof of purchase must be provided

Important Notes:

No refunds are offered for change of mind.
Customers are responsible for all return shipping costs associated with an exchange.
A difference in item pricing may apply (we will contact you if needed).

2. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or not as described, we will replace the item or refund you.

Please contact us within 48 hours of delivery and include:

Order number
Photos of the product
Photos of packaging
Description of the issue

We will organise a replacement, refund, or repair depending on the circumstances.

3. Refunds

Refunds are issued to the original payment method once:

Returned items are received and inspected
OR
A fault or defect is confirmed

Please allow 3–7 business days for refunds to appear in your account (varies by bank/payment provider).

4. Pre-Order Cancellations

Pre-orders can be cancelled any time before the item ships.
A full refund will be provided.

Once the item has shipped, standard return conditions apply.

5. Non-Returnable Items

The following cannot be returned unless faulty:

Clearance or final-sale items
Custom neon signs or personalised items
Gift cards

6. Return Shipping

Return shipping costs may apply unless the product is faulty or incorrect.
We recommend using a trackable shipping service.

7. Contact Us for Returns

The Cave-Yard
Email: Thecaveyard@outlook.com
Phone: 0400469334

We are here to help — reach out with any concerns.